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Newbie
Posts: 2
Registered: ‎05-09-2015

Cannot convert video on Theta M-15

I have a Macbook Pro (retina, 13-inch) 3ghz i7 with OS X 10.10.3 with the latest Theta app (version1.10.2) and firmware on the camera. I cannot convert videos using the Ricoh Theta app. Each time I get an error message that says Failed to convert video(VCPE0000001, VCP).

 

I called support and they said all support is online. Does Ricoh support this camera at all?

 

Anyone have a fix for this?

 

Thanks!

 

 

Newbie
Posts: 1
Registered: ‎12-06-2015

Re: Cannot convert video on Theta M-15

I have the same error message

Newbie
Posts: 1
Registered: ‎12-21-2015

Re: Cannot convert video on Theta M-15

I got the Same Problem and get no help :-(

Newbie
Posts: 1
Registered: ‎01-03-2016

Re: Cannot convert video on Theta M-15

Have you tried to use Image Capture in order to extract the videos from the camera? this should lead to a mp4 working file instead of a not working m4v file when using the photos app.

 

RICOH could fix this issue adding support for processing M4V videos in their app.

Highlighted
Newbie
Posts: 4
Registered: ‎06-15-2016

Re: Cannot convert video on Theta M-15

getting this error too, suport for this product IS NON EXISTENT, won't buy another Ricoh product beacuse of it.